Last updated: May 7, 2026
These Terms of Service ("Terms") govern your access to and use of the Pathbound platform, website, tracker service, MCP server, APIs, and related services (collectively, the "Services") provided by Pathbound ("we", "us", "our"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
If you are using the Services on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. "You" refers to both you individually and the organization you represent.
To use the Services, you must create an account with a valid email address and accurate registration information. You must be at least 16 years old to create an account.
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately at [email protected] if you become aware of any unauthorized access to your account.
API keys issued for your account carry the same access rights as your account credentials. You are responsible for securing your API keys and must not share them publicly. Compromised keys should be revoked immediately through the platform.
Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable right to access and use the Services. Any paid plans will be governed by separate commercial terms presented at the time of subscription.
The Pathbound Tracker collects visitor data on your websites, including page views, behavioral events, device information, and a device fingerprint, and feeds that data into the unified customer profile maintained by the Services. By deploying the Tracker, you represent and warrant that:
Pathbound exposes its data and tools through a REST API and an MCP server. You may connect AI Clients of your choice via OAuth or API key. Pathbound does not call any AI provider on its own behalf, and the Services do not embed any AI provider.
The Services allow you to connect third-party services (such as CRMs, support tools, email providers, communication platforms, and databases). You are responsible for complying with the terms of service of any third-party service you connect and for ensuring you have the necessary permissions to share data between Pathbound and those services.
The Pathbound MCP server (mcp.pathbound.ai) exposes a subset of your account's data and tools to Model Context Protocol clients (such as Claude.ai, Claude Desktop, ChatGPT, and Cursor) that you authorize via OAuth. You are responsible for the use of any MCP client you connect, including the actions taken by an AI model on your behalf, and you may revoke MCP access at any time through your account settings.
You retain all rights, title, and interest in your Customer Data. We do not claim ownership of any data you upload, import, ingest, or generate through the Services.
You grant us a limited, non-exclusive license to use, process, store, and transmit your Customer Data solely as necessary to provide the Services, comply with applicable law, and enforce these Terms. We will not use your Customer Data for any purpose other than providing and improving the Services as described in our Privacy Policy. Pathbound does not send Customer Data to AI providers; if you connect an AI Client to Pathbound, the data flow from that client to its AI provider is governed by your accounts and contracts with them.
We process Customer Data on your behalf as a data processor under applicable data-protection law. Until our Data Processing Agreement is published, the processor commitments set out in Section 4.4 of our Privacy Policy apply, including documented instructions, confidentiality, breach notification within 72 hours, assistance with data subject requests, and deletion or return on termination. The DPA, when published, will supersede those interim commitments.
You may delete Customer Data through the platform at any time. Upon termination of your account, or upon receipt of a written deletion request, we will delete your Customer Data within 30 days, subject to retention required by applicable law. You may request a data export before account termination.
You agree not to:
The Services, including all software, algorithms, user interfaces, documentation, and trademarks, are the property of Pathbound and are protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property except the limited right to use the Services as described herein.
If you provide us with feedback, suggestions, or improvement ideas, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED. WHEN YOU CONNECT AN AI CLIENT TO PATHBOUND, ANY OUTPUTS THE CLIENT GENERATES FROM PATHBOUND DATA MAY BE INACCURATE OR INCOMPLETE — YOU ARE RESPONSIBLE FOR REVIEWING AND VALIDATING THOSE OUTPUTS BEFORE RELYING ON THEM.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, PATHBOUND'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF (I) THE AMOUNTS PAID BY YOU TO PATHBOUND IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM AND (II) ONE HUNDRED US DOLLARS (US$100).
IN NO EVENT SHALL PATHBOUND BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF PATHBOUND HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify, defend, and hold harmless Pathbound and its operators, contractors, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:
You may terminate your account at any time through the platform settings or by contacting [email protected].
We may suspend or terminate your access to the Services immediately if you violate these Terms, if your account is used for unauthorized or illegal activities, or if required by law. Where possible, we will provide 30 days' notice before termination for convenience.
Upon termination, your right to access the Services ceases immediately. We will retain your Customer Data for 30 days to allow for data export, after which it will be deleted in accordance with Section 4.4. Sections of these Terms that by their nature should survive termination will survive, including Sections 4.1, 6, 7, 8, 9, and 12.
We strive to maintain reasonable availability of the Services but do not guarantee uptime. We may perform scheduled maintenance with reasonable advance notice. We are not liable for any downtime, data loss, or service interruption resulting from circumstances beyond our reasonable control.
The parties will use good-faith efforts to resolve any dispute arising out of these Terms informally before pursuing formal proceedings. These Terms will be governed by the laws applicable at the place where Pathbound is principally based, without reference to choice-of-law principles.
We may modify these Terms at any time by posting the updated Terms on this page and updating the "Last updated" date. We will provide at least 30 days' notice of material changes. Your continued use of the Services after the effective date of any modification constitutes your acceptance of the modified Terms.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
These Terms, together with our Privacy Policy (and the Data Processing Agreement when published), constitute the entire agreement between you and Pathbound regarding the Services and supersede all prior agreements and understandings.
You may not assign these Terms or any rights hereunder without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of all or substantially all of our assets, or to a successor in interest, on notice to you.
Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.
If you have questions about these Terms, contact us at: