Refund Policy | Pathbound

This Refund Policy explains how refunds and cancellations work for paid subscriptions to the Pathbound platform and related services (the “Services”), operated by Aleksandr Shamaev (Georgia). It forms part of our Terms of Service. Pricing for each plan is set out on our pricing page.

1. Payments and Merchant of Record

Purchases of paid plans are sold and processed by Paddle.com Market Ltd acting as our reseller and Merchant of Record. Paddle handles checkout, billing, invoicing, and the collection of any applicable sales tax or VAT. Your purchase is therefore also subject to Paddle’s Buyer Terms and Refund Policy, which apply alongside this policy. Approved refunds are issued by Paddle to the original payment method.

2. Our refund policy

Pathbound is a usage-based service billed per active customer profile per cycle, and paid subscriptions give you access to the Services for the period you pay for. We provide refunds where required by applicable law—including any statutory consumer or distance-selling rights that apply to you—and otherwise handle refund requests on a case-by-case, discretionary basis.

Where the law grants you a cancellation or withdrawal right for digital services, that right may be affected once the Services have been supplied to you during the period. Nothing in this policy limits any non-waivable rights you have under the law of your country of residence.

3. Subscriptions and cancellation

Paid subscriptions renew automatically at the end of each billing cycle until you cancel.
You can cancel at any time from in-app billing or by emailing [email protected]. Cancellation stops the next renewal.
When you cancel, your plan stays active until the end of the cycle you have already paid for. We do not provide partial refunds for the unused part of a cycle except where required by law.
Usage charges beyond your plan’s included active profiles are earned as they accrue during the cycle and are non-refundable except where required by law.

4. Free plan

The free plan carries no charge, so there is nothing to refund. You can stop using it at any time.

5. How to request a refund

Email [email protected] from the address on your account, with your account details and the reason for the request. You can also request a refund directly through the Paddle receipt you received at purchase. We aim to respond within five business days. If a refund is approved, Paddle processes it to your original payment method; the time for the funds to appear depends on your payment provider.

6. Chargebacks

If you believe you were charged in error, please contact us before opening a chargeback so we can resolve it quickly. Chargebacks raised without contacting us may result in suspension of the account while the dispute is investigated with Paddle.

7. Contact us

If you have questions about this Refund Policy, contact us at:

Billing and support: [email protected]